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MOVING FAQS

Have some questions about your big move? The experts at Fragile Removals are here to help! Below we’ve compiled the questions we most frequently encounter from our clients, so that you can fully confident when booking our team of removalists.

Check out our moving FAQs today!

BOOKING YOUR MOVE

Is the estimate free?
What quote will be cheaper Hourly rate or quoted price?
How soon can I schedule my move dates?
Is it possible to reschedule a removal after it had been booked?

PACKING AND PREPARING TO MOVE

Do you provide a packing service as standard?
What size are your vehicles?
Can you transport pets to our new home?
What’s the best way to prepare children for a move?

DURING THE MOVE

Is it essentail for me to be present during the pickup?
How do you protect the furniture?
What do we do when the movers arrive at our house?
What kind of insurance do I have?
What happens is something is damaged?
What about parking?

STORAGE OPTIONS

Do you have storage facilities?
How long can I store my goods for?
How are they stored?
What is the size of your storage containers?
What items are we not allowed to store?
How can I pay for storage?


BOOKING YOUR MOVE

Q. Is the estimate free?

A: Move estimates are free and the customer is under no obligation.

Q. What quote will be cheaper- Hourly rate or quoted price?

A: When providing a quoted price for a removal it is necessary to take into consideration unknown factors that may prolong the duration of the removal in order to avoid the confusion of under quoting.

For example, we will consider:

  • difficult access or narrow doorways at drop off
  • items that need to be dismantled or packed extra carefully in order to be removed safely
  • and traffic conditions that may need to be taken into consideration
  • Therefore an hourly rate will generally be the cheaper of the two.

Q. How soon can I schedule my move dates?

A: Bookings could be made months in advance up to one day prior to the removal date but we prefer you to book your move date 3 weeks in advance.

Q. How soon can I schedule my move dates?

A: As soon as you realize there may be a problem with your moving date, you need to contact the Fragile Removals & Storage dispatch office for a new pickup/delivery or trip date.

TALK TO US FOR
A QUOTE.
1800 814 476

ARE YOU MOVING?

Fragile has your move needs covered.

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1800 814 476

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